FAQ

If you have a question not listed below, please contact us.


Prices & Discounts

We have a lot of customers call us and ask about price matching… It is impossible to say we will 100% price match any vendor on the market due to grey market, blowout pricing on overstocked inventory, bulk items, “End of year” type sales, etc.
We will, however, attempt to match any legitimate, brick and mortar, EU dealer’s regular prices. If you find something that is priced lower than we are advertising or a combo that we may not have as a combo option but that we could make up for you, contact us
A store that has no contact info, no return policy, and bad reviews, is not an official store. Shop without a Showroom, all ” Garage shops are not official shops.
Selling a radio, and in case of trouble to avoid the customer its not our way of life. Our support is more important than the product itself.
To receive a price match, please read the conditions and make sure you qualify for a price match and then submit a request.

Conditions

  • Price Matches are honored on identical items only. The product we are matching needs to be the same brand, including same Warranty conditions.
  • The item must be brand new and in stock.
  • We only price match with Official stores within the EU and the products have to come from official Importer/Producer in Europe.

Example: Robbe is Official distributor for Futaba, and any Futaba item which is not Originated from Robbe, doesn’t count, it will not be covered with warranty. (This is just because Robbe provide 2 years of full warranty, and they have official Futaba Lab).
We don’t match eBay. Main distributors are not in favor selling their products on eBay, so why…
If you happen to find a lower price anywhere on an identical item, just show us the price and we will match it!
We are working hard to bring you low prices. If you have found a better price for this item, at another authorized dealer, we will match it guaranteed.
We will provide you with an individual response. This is not an automated process, but we will respond as quickly as possible. If you need a more immediate response, please call +32 486 808080 or use Online Live support.
As stated before, there are some times that a company may have a spectacular price on blowout items that they are just trying to liquidate and we will probably urge you to take advantage of those prices! If you contacting about another company’s price, please have the price, company name and shipping price so that we can check it out! As it is, we strive to provide the lowest prices as well as SERVICE, which is something that many of the “too good to be true price” stores do not offer. We are here for YOU and want to provide the perfect balance of excellent pricing AND customer service.
Price matching is subject to providing proof of the manufacturer’s part number and availability of the product. (i.e., current dated advertisement, register receipt, copy of webpage or catalog page) of a lower price. The terms of this guarantee are subject to change without notice.

 

Earn Reward / Bonus points for every Euro you spend on our webshop!

Use Points to apply towards discounts for future purchases.

To claim points you MUST be a registered user !

You can redeem your points at a rate of 30 points equal 1 € Euro !

So if you spend 150 € in our store, you will get 150 points and you get 5 Euro off your next order! 

This equates to you earning 3% on each order as a discount on your next order !! (Every 30 points =1€ !!!)

This is our way to say “Thank You” to our repeat customers!

Do I have to create an account to collect points?

Yes. In order for us to track how many points you earn and spend, we need for you to have an account. 

You also need to log into your account to be able to spend your points.

How do I use my points to pay or help pay for an order? 

  • Log into your account
  • Add items to your cart
  • At the checkout, select “Pay with Points” payment method.
  • Enter the amount of points you want to apply to this order
  • Click “Submit Order”
  • If you don’t have enough points to pay for the entire order, the cart will prompt you for another payment method.
  • Note that on our store, if you cannot collect points for that product, then you also cannot pay for that product with points. 

How do I know how many points I have earned per order? 

  • Log into your account
  • Click on “Orders History”
  • Select which order you want to look up.
  • There you will see the Points Earned for this Order and any Points Applied for a discount

Please note! Points expiring after 5 months, you have to do a new order before the expiry date.

In the event of Special offers, points will not be active, nor accumulated.  if any question, please contact us.

While a promotional sale is ongoing, we would like to point you on certain conditions to be respected.

Sale is covering Stock items (In Stock, Low Stock) items. No 72h or out of stock items are subject to discount.

1) The discount % is not included in VAT, nor in shipping costs. EU customers may see a different value in total discount, but this is the reason behind. Legally taxes are not allowed to be discounted.

2) No double, retroactive discounts are possible.

3) Reward points will be deactivated while the sales is ongoing, accumulation of points on sales orders is not possible.

We reserve the right to reject any sale if we find violation of the Terms & Conditions.

Ordering

We can help.
In our range there are over 10,000 products and we do work and represent companies which are listing over 500,000 products. Obviously it is very hard to list them all, and we are adding products on Daily basis,

But if there is a product you interested in, Just let us know. If the product is In Stock at our supplier, by pre-order we will have it within very short time (Usually 24-48 Hours).

Since 8 years we will deliver Better quality bearings instead of Original ones ordered, Why?

Lets face it- most of bearings today are made in China and even other remote locations.This means most bearings delivered today in kits and replacements, are far from been good ones. We were really bothered by this.

Since some years we decided to do a change with the bearings. Instead of supply original replacement bearings, we are delivering good quality Japanese bearings.

We have found excellent Japanese producer who is willing to sell us, with bulk condition-No logo. But the quality is awesome. This allow us to give you correct bearing without increasing the price.
Indeed, you don’t get the Brand sticker, but you get better product without paying extra .

Most of our products are produced in Europe and subject to Producer or Official distributor warranty terms
We doing the best to provide best after-sales service, and make worry free for our customers.

English

– If the customer wish to return a product purchased over the Internet, it must be done within 14 days from the day of purchase, In unused and in original and undamaged packaging. The cost of returning the article are the responsibility of the customer. When those conditions respected,refund will be carried by RCMarket.
– RCMarket reserves the right to refuse returned products or for only a portion of the amount paid to credit where it is suspected that the product is opened, used or damaged the customer’s fault. – Product/s purchased physically in the Shop are not a subject to this rule. Right of withdrawal is valid for Stock products only and not covering products which are Ordered or Pre-ordered in advance products (please note that returns are not related to Faulty product or Warranty issue)

  Français

– Si le client désire retourner l’article, cet article devra être retourné dans les 14 jours suivant la réception avec l’emballage non utilisé ni endommagé et dans l’état original. Les frais de renvoi de l’article sont complètement à charge du client. Si le client à respecté les conditions ci-dessus, eRCMarket bvba créditera le client.
– eRCMarket se réserve le droit de refuser les produits retournés ou de ne créditer qu’une partie du montant payé quand des soupçons existent quant à l’ouverture du produit, l’emploi du produit par le client ou si le produit à été endommagé par celui-ci.
– Si le client ne respecte pas, pas à temps ou néglige une ou plusieurs obligations émanant principalement des accords convenus, il sera de droit en omission. Dès lors, eRCMarket sera en droit de résilier sans mise en faute ni intervention judiciaire, de manière unilatérale en tout ou en partie, les accords convenus au moyen d’une communication écrite au client sans qu’e RCMarket ne soit redevable d’une quelconque indemnité. ( SVP nnoter que les remboursements ne sont pas liés au produit ou service de la garantie )

Netherlands

– Indien de klant wil retourneren dient hij dat binnen 14 dagen na ontvangst te doen, mits ongebruikt en in originele en onbeschadigde verpakking. De kosten van het terugzenden van het artikel zijn geheel voor rekening van de klant. Als de klant zich aan de voorgaande voorwaarden heeft gehouden, wordt de creditering door eRCMarket uitgevoerd.
– eRCMarket behoudt het recht om geretourneerde producten te weigeren of om slechts een gedeelte van het betaalde bedrag te crediteren, wanneer het vermoeden bestaat dat het product is geopend, gebruikt of door de klant zijn schuld is beschadigd.
– Indien de klant een of enige van haar verplichtingen uit hoofde van de overeenkomsten die daaruit voortvloeien niet, niet tijdig of niet naar behoren nakomt is zij van rechtswege in verzuim. Als dan heeft eRCMarket het recht de overeenkomst zonder ingebrekestelling en zonder rechterlijke tussenkomst eenzijdig geheel of gedeeltelijk te ontbinden door middel van een schriftelijke kennisgeving aan de klant, zonder dat eRCMarket bvba tot enige schadevergoeding gehouden is. (Let op dat de restitutie niet gerelateerd zijn aan Defecte product of dienst van de Garantie)

Shipping

We ship Worldwide, except to certain countries with high rate of fraud.

Important! Shipping Rates are live, and we try to adjust them as properly as possible.

However we working around the clock to optimize, speed up deliveries and more.

Shipping is calculated per Weight, and you have the choice of couriers per destination.

Customers who wish to collect their orders, can choose 'Store Pickup' (no shipping costs).

You can specify the date you intend to collect your item(s) at the checkout stage.

If you have any questions regarding delivery, please contact us.

French/Dutch

Français

Bienvenue sur notre nouveau site web. Jeter un oeil à nos nouveaux produits : nous avons plus de 8000 articles et d’autres sont encore à venir. Prenez la peine de vous enregistrer, de cette façon nous pourrons vous informer à propos de nos nouveaux produits et de nos offres spéciales et de nos prix. Comme nous respecter votre vie privée, toutes vos données personelles seront stockée sur un serveur sécurisé et ne seront pas transmises. Si vous avez une question, utilisez le formulaire “Contacter nous” ou passez nous un coup de fil. Notre équipe est occupée à mettre le site à jour donc si un article manquait ou qu’une erreur s’était produite, veuillez nous en informer. Nous espérons que vous aprécierez notre nouveau magasin en ligne.

– L’équipe d’RCMarket

Nederlands

Gelieve te kijken naar onze producten : we hebben meer dan 8000 producten, en meer zullen er nog bijkomen. Neem uw tijd om te registreren, zo kunnen we u op de hoogte houden van nieuwe producten, en ook voor speciale prijzen. Omdat we uw privacy respecteren zal alle data bewaard worden op secure server en alleen gebruikt worden voor meldingen. In geval u een vraag hebt, gelieve te mailen via ‘contact us’ formulier, of geeft u ons een telefoontje. Ons team is dag en nacht bezig om de site te updaten, in geval van een product die u niet vindt of een fout, gelieve ons te informeren. We hopen dat u geniet van onze nieuwe Web shop.

– Team RCMarket