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Frequently Asked Questions
General Asked Questions
Earn Reward / Bonus points for every Euro you spend on our webshop!
Use Points to apply towards discounts for future purchases.
To claim points you MUST be a registered user !
You can redeem your points at a rate of 40 points equal 1 € Euro !
So if you spend 150 € in our store, you will get 300 points and you get 7.5 Euro off your next order!
This equates to you earning 5% on each order as a discount on your next order !! (Every 40 points =1€ !!!)
This is our way to say “Thank You” to our repeat customers!
Do I have to create an account to collect points?
Yes. In order for us to track how many points you earn and spend, we need for you to have an account.
You also need to log into your account to be able to spend your points.
How do I use my points to pay or help pay for an order?
- Log into your account
- Add items to your cart
- At the checkout, select “Pay with Points” payment method.
- Enter the amount of points you want to apply to this order
- Click “Submit Order”
- If you don’t have enough points to pay for the entire order, the cart will prompt you for another payment method.
- Note that on our store, if you cannot collect points for that product, then you also cannot pay for that product with points.
How do I know how many points I have earned per order?
- Log into your account
- Click on “Orders History”
- Select which order you want to look up.
- There you will see the Points Earned for this Order and any Points Applied for a discount
Please note! the Points expire after 4 months, you have to do a new order before the expiry date.
In the event of Special offers, points will not be active. if any question, please contact us.
We accept the following methods, all via Secure transactions:
Visa & Mastercard (via Ogone 3DSECURE), Bancontact.
Paypal, Direct bank transfers, and Cash.
We take your privacy seriously…
We are committed to protecting your privacy whenever you visit and use our website.
All the pages displaying the padlock symbol are protected by a 1024bit certificate from Comodo Class 3 Security Services CA for your safety and privacy!
Cookies are small amounts of data sent to your web browser by a web server. Our cookies keep track of the items in your shopping basket and act as place markers when you move around the site.
If you are using Microsoft Internet Explorer Version 6.0 or above, you can disable cookies by clicking Tools > Internet Options > Privacy and then changing the level to block all cookies – doing so however, may prevent you from keeping items in your shopping cart and completing your order.
Use of your Information
We do not exchange, sell or otherwise give away your personal information to any other companies or individual – ever!
Who Else Will See Your Information?
What If I Have Questions About My Information?
If you have any further questions with regards to your privacy, when using our website, please contact us.
We have a lot of customers call us and ask about price matching… It is impossible to say we will 100% price match any vendor on the market due to grey market, blowout pricing on overstocked inventory, bulk items, “End of year” type sales, etc. We will, however, attempt to match any legitimate, brick and mortar, EU dealer’s regular prices. If you find something that is priced lower than we are advertising or a combo that we may not have as a combo option but that we could make up for you, contact us
A store that has no contact info, no return policy, and bad reviews, is not an official store. Shop without a Showroom, all ” Garage shops are not official shops.
Selling a radio, and in case of trouble to avoid the customer its not our way of life. Our support is more important then the product itself.
To receive a price match, please read the conditions and make sure you qualify for a price match and then submit a request.
Price Matches are honored on identical items only. The product we are matching needs to be the same brand, includingsame Warranty conditions.
The item must be brand new and in stock.
We only price match with Official stores within the EU and the products have to come from official Importer/Producer in Europe.
Example: Robbe is Official distributor for Futaba, and any Futaba item which is not Originated from Robbe, doesnt count, it will not be covered with warranty. (This is just because Robbe provide 2 years of full warranty, and they have official Futaba Lab).
We don’t match ebay. Main distributors are not in favour selling their products on ebay, so why…
If you happen to find a lower price anywhere on an identical item, just show us the price and we will match it!
We are working hard to bring you low prices. If you have found a better price for this item, at another authorized dealer, we will match it guranteed.
We will provide you with an individual response. This is not an automated process, but we will respond as quickly as possible. If you need a more immediate response, please call +32 486 808080 or use Online Live support.
As stated before, there are some times that a company may have a spectacular price on blowout items that they are just trying to liquidate and we will probably urge you to take advantage of those prices! If you contacting about another company’s price, please have the price, company name and shipping price so that we can check it out! As it is, we strive to provide the lowest prices as well as SERVICE, which is something that many of the “too good to be true price” stores do not offer. We are here for YOU and want to provide the perfect balance of excellent pricing AND customer service.
Price matching is subject to providing proof of the manufacturer’s part number and availability of the product. (i.e., current dated advertisement, register receipt, copy of webpage or catalog page) of a lower price. The terms of this guarantee are subject to change without notice.
Since 8 years we will deliver Better quality bearings instead of Original ones ordered, Why?
Lets face it- most of bearings today are made in China and even other remote locations.This means most bearings delivered today in kits and replacements, are far from been good ones. We were really bothered by this.
Since some years we decided to do a change with the bearings. Instead of supply original replacement bearings, we are delivering good quality Japanese bearings.
We have found excellent Japanese producer who is willing to sell us, with bulk condition-No logo. But the quality is awesome. This allow us to give you correct bearing without increasing the price.
Indeed, you don’t get the Brand sticker, but you get better product without paying extra .
New to RC Helicopters and Drones - Read this first !
If you’re looking for a hobby that offers a challenge, this could be exactly what you’re looking for.
You will need some mechanical skills. If you can’t change a light bulb, this hobby definitely isn’t for you. There is also a social aspect that is very rewarding.
All over the country, there are “Heli clubs and Meetings”, where beginners and experts come together to fly their models, show off their skill and help others.
We encourage you to attend Heli Meetings before taking the plunge.
If you’d rather do it on your own, it is certainly possible, however, your learning curve will be much steeper with some help.
We have the possibility to advise the most professional advise we can, we are modelers ourselves, and we provide only ethical advises to our customers
Is this hobby Safe?
Learn to fly first… then shop for a scale model. Scale helicopters are usually very expensive, and takes many hours to make it ready.
Unless you flying confident, don’t rush with scale.. most helicopters can be converted into scale as well at any stage.
We offering a nice range of scale canopies and fuselages.
Alright, you’ve built your model, you’ve programmed your radio, and tomorrow is the big day. You’re going to fly your heli for the first time. It’s normal to be a bit nervous, you’ve spent a lot of money on your new heli, and a lot of time building it. OR perhaps you bought a ready to fly model, no matter it’s new, and you spent your hard earned money on it! Here’s some tips to have success with your first flight!
1: Charge your batteries!
That includes your receiver pack, and your transmitter. Whether your model is electric or nitro, it is really important to have your batteries fully charged. Nothing’s worse than watching the day pass you by when you sit and charge! It’s a great idea to charge your batteries the night before, that way you don’t have to spend a bunch of time waiting at the field for them to charge, plus most transmitter and receiver batteries do much better with a slow overnight charge.
2: Pack up and don’t forget stuff!
While at the field you’ll want a tool box with the tools you used to build your helicopter. Ideally, if you built your model perfectly you wouldn’t need any tools, but you’ll want them there just in case. Don’t forget your Transmitter, Your glow igniter, your fuel, your fuel pump, your starter, and of course your Heli! It’s also a good idea to bring the manual for your Heli, Transmitter, and gyro! Chances are you’ll be doing some fine tuning and the manual may help.
3: Setup all your gear!
Pick a spot at the field where you can set all your gear, we recommending flying at a certified AAM/VML site, so be sure you follow the clubs procedures regarding your frequency, some clubs still require you to pull a pin even if you’re operating on 2.4GhZ. If there are any knowledgeable heli guys at the field already, see if any of them would be willing to help you out with your first flights. Most people are happy to help a beginner, as long as you don’t request that they fix a bunch of stuff on your heli. WIth their help, check the basics, a range check should be performed each day before flying. Check that your servos are all operating correctly, and that the batteries are still charged.
4: Perform a pre-flight inspection!
Perform a Pre-Flight inspection of your model before you start it. Check your ball links, screws, nuts, blades, and all moving parts on your Heli. The more careful you perform the pre-flight inspection, the better chance you have of catching a problem before it causes a crash!
5: Turn on your equipment!
Turn on your transmitter, then the model, and start your heli, or if it’s electric plug in the battery. Carry out your helicopter to the line watching to be careful that you’re not getting in the way of any other modelers. Spool it up, and do your thing, fly circuits, or hover. Remember to be safe, and follow the established club rules. In most clubs safety is a BIG deal, and it should be a big deal to you too. When your helicopter is nearly out of fuel, or battery becomes low, land safely. Stop the engine, and when it is safe, meaning no other models are buzzing around your landed model, quickly walk out and retrieve your model.
6: Post flight inspection!
Return to the bench where you started your model, turn off the receiver, and then turn off the transmitter. If you grabbed a frequency pin, put it back so anyone waiting to use your frequency has a chance to fly. Now is a great time to perform a post-flight inspection. Similar to the pre-flight inspection, check for worn or loose parts. It’s a good idea to perform a pre-flight check, before every flight, and a post-flight inspection, after every flight. Nothing’s worse than crashing the model because of a loose or worn out part!
7: About the batteries!
Make sure you keep an eye on the condition of your receiver and transmitter battery. Get yourself a volt Monitor, which will alert you in case you are limited in power. You will probably get two to five flights off of your receiver battery depending on the capacity. If you have a field/fast charger, you can charge and continue to fly.
Otherwise, you’re done for the day!
Unlike Ni-Cd batteries, lithium-polymer batteries are environmentally friendly. For safety reasons, it’s best that LiPo cells be fully discharged before disposal (however, if physically damaged it is NOT recommended to discharge LiPo cells before disposal – see below for details).
The batteries must also be cool before proceeding with disposal instructions.
To dispose of LiPo cells and packs:
- If any LiPo cell in the pack has been physically damaged, resulting in a swollen cell or a split or tear in a cell’s foil covering, do NOT discharge the battery. Jump to step 5.
- Place the LiPo battery in a fireproof container or bucket of sand.
- Connect the battery to a LiPo discharger. Set the discharge cutoff voltage to the lowest possible value. Set the discharge current to a C/10 value, with “C” being the capacity rating of the pack. For example, the “1C” rating for a 1200mAh battery is 1.2A, and that battery’s C/10 current value is (1.2A / 10) can be used, such as a power resistor or set of light bulbs as long as the discharge current doesn’t exceed the C/10 value and cause an overheating condition. For LiPo packs rated at 7.4V and 11.1V , connect a 150 ohm resistor with a power rating of 2 watts (commonly found at Radio Shack)to the pack’s positive and negative terminals to safely discharge connecting it to an ESC/ motor system and allowing the motor to run indefinitely until no power remains to further cause the system to function.
- Discharge the battery until its voltage reaches 1.0V per cell or lower. For resistive load type discharges, discharge the battery for up to 24 hours.
- Submerse the battery into bucket or tub of salt water. This container should have a lid, but it should not need to be air-tight. Prepare a plastic container (do not use metal) of cold water. And mix in 1/2 cup of salt per gallon of water. Drop the battery into the salt water. Allow the battery to remain in the tub of salt water for at least 2 weeks.
- Remove the LiPo battery from the salt water, wrap it in newspaper or paper towels and place it in the normal trash. They are landfill safe.
Most of our products are produced in Europe and by the law, there is a real 2 years warranty on those.
We doing the best to provide best after-sales service, and make worry free for our customers.
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